Omnichannel
A multichannel approach to sales that focus on providing seamless customer experience.
Support customers across channels
Inbox
An omnichannel contact center solution for SMBs & Enterprises which enables customers to communicate with businesses via practically any channel of their choice. Regardless of the channel, incoming messages and customer conversations are presented in a single thread for easy ticketing and collaboration amongst support agents. Unified Customer Profiles made accessible for smaller teams, while also providing enterprise-level features for skill-based routing, agent insights, and live queue analytics.
Connect on every channel
Widget
Includes support for WhatsApp, Messenger, WeChat, Twitter, SMS, Email, and Voice. It syncs seamlessly with Inbox, where every message, across every channel, is aggregated in one inbox window internally on the business side and providing the customers the flexibility to use their preferred channels.
Live Chat is free forever!
Have unlimited conversations with customers on your website through live chat at no additional cost.
FlowBuilder
An implementation and automation tool that enables our customers to leverage all the communication channels and platform that MessageBird offers without much development or technical investment. A visual editor that makes it easy for our customers, both technical and non-technical, to build and automate communication flows and integrate these flows within their current stack. Use cases range from auto-replies and chatbots to advanced, multi-channel customer communication flows.
Conversation API
Provides easy access to the world’s most popular communication platforms using one single API, saving developer time and providing call center agents a consolidated conversation view per end-user in just one thread.
Video Calling Services
Easy to use without training or installing software. Just click a link and personally connect with your customers via video. Most complete solution in the market offering built in workflows, booking system, NPS, standard integrations with CRM, Contact Center and calendar, configurable UI and powerful API Encrypted, ISO 27001, GDPR & trusted by banks and central governments.
Push Notification
An API designed to deliver critical transactional information in real time, without complex integrations and maintenance.
The product difference.
Global Coverage
Connect to 900+ global carriers through our fully redundant routing platform with access to extensive feature sets and more.
Speed & Deliverability
Reach customers through our low-latency, fault-tolerant telco stack, streamlined routing profiles, and global carrier network.
24/7 Support
Our offices around the world provide unparalleled support in every time zone, 24 hours a day, 7 days a week.
Fair Pricing
Our efficient, accurate software and high-volume traffic allow us to offer you the most affordable pricing options on the market.